The Apprentice 2012, Episode 8: Risky Decisions

Tonight’s episode gave us a litany of business lessons, a further reminder of the importance of demeanour but, ultimately for me, one really important principle to focus on: decision making.

The teams’ task was to select two urban artists to represent and to mount a one night show and sell to maximise the commission on sales, including to a corporate buyer.

Whilst urban, or street, art is a familiar part of modern cityscapes, few of us understand the market, so this activity was designed to throw the contestants into an unfamiliar world and some – Adam Corbally in particular – were well out of their comfort zones.  Luckily, each team could field one plausible “expert” to act as Project Manager.

Sterling chose artistically-minded Gabrielle Omar
to lead Jenna Whittingham, Ricky Martin, Nick Holzherr and Stephen Brady.

Phoenix chose urban art enthusiast (or nerd?) Tom Gearing
to lead a depleted Adam Corbally, Jade Nash and Laura Hogg.

Sterling performance

Gabrielle started her team off with the most germane piece of advice for how to speak with the artists: “show enthusiasm”.  Since they could be in competition to represent their chosen artists, she was spot on that… wait for it… demeanour matters.  Didn’t that point come up last week, as well as being the topic of my week 1 analysis?  She also demonstrated good listening in hearing the Beefeater Gin team request art that reflected “their brand, London, contemporary themes and heritage.”  The pieces she chose were spot on.  Sadly, she committed one of the cardinal sins of a salesperson (and so-called “salesman Stephen” let her do it, nodding like the Churchill dog in the background).  Gabrielle failed to ask what their budget was.  For most of us, this question might hit pay dirt but probably won’t, but there is nothing lost if you try, and do so respectfully.  For art buyers, it is the crucial difference between a small £500 piece (which she soured) and a massive £5,000 piece (that they wanted).  Gabrielle chose to represent Nathan Bowen and Pure Evil.

Incidentally, Nathan Bowen’s images portrayed Union Jacks – a bit of a theme in this series, cropping up already in Episodes 1 (the tee-shirt designs) and Episode 4 (refurbished junk).

Since I can’t reasonably include images of the artists’ work – which I’d like to but respect for their copyright forbids me, I’ve made my own – an alternative candidate’s group shot at the foot.

… or, you can see an example of each artist’s work on my Apprentice Pin Board.

Phoenix Rising

Tom knows a lot about urban art and he can name drop with the best of the urban art pseuds.  Sadly, in talking with artists, he came across more as a nerd that an enthusiast.  But he could spot what a commercial client wanted and this French car firm wanted to portray innovation.  But could the art he selected for them deliver?  Tom selected artists Pure Evil and ©opy®ight.  Sadly, Tom’s need to show his knowledge was heavily trumped by Gabrielle’s raw enthusiasm and Pure Evil chose Sterling to represent him.  As a result, Tom needed a new strategy.  Just like the Chancellor (and just as wisely), Tom had no Plan B.  Just like the Chancellor, he chose to roll the dice and go for a high risk strategy: Tom went for the artist offering the highest value work, knowing that one sale would win it, but without that sale of his work, Phoenix would probably lose. Tom selected James Jessop.

A Night at the Gallery

We saw some examples of good selling, astonishing selling styles (Adam making street market style work for him to be the top salesperson in Phoenix) and Stephen showing how not to treat high worth buyers.  But which team sold the most?

Spoiler Alert


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The Apprentice 2012, Episode 7: Task versus Relationship

Nearly a week late in publication, I know, but Episode seven was instructive about one of the biggest principles in business – and one of my hobby-horses.

It also provided a deja-vu moment as we flashed back to the theme of my commentary on Episode 1, at the start of this series.

This was the episode where the teams are given a small amount of seed-cash (£150) and told to buy some wholesale goods, sell them in a market place, re-stock with the cash they have raised and try to create the highest asset base of cash and stock over 24 hours.  An easy task to describe and, famously, Lord Sugar’s favourite, because that is how he started his career.

Lord Sugar swapped a couple of team members over and hinted for Jade to take a project manager (PM) role, and left the teams to choose pitches and select stock from a wholesale warehouse in Essex.


The Teams

Phoenix was led by Jade Nash
and consisted of Adam Corbally, Azhar Siddique, Laura Hogg, and Tom Gearing.

Sterling was led by Nick Holzherr,
who beat Ricky Martin in a consensual non-vote, with Gabrielle Omar, Jenna Whittingham and Stephen Brady.

The teams’ operating styles could not have been different.  Nick led well, quickly deciding on two sites (a street market and shopping centre pitch) that were very close together.  They also selected two product types – one for each site – and a small range of products in each group.  Jade immediately looked lost with the decision process of where to pitch and, having taken a long time to identify two widely dispersed sites, her team then had ten minutes to select goods to sell.  The scatter-gun approach prevailed and they bought a motley array of different items with no… strategy.

Right from the start, Azhar challenged this lack of strategic thinking, though without offering a suggestion.  Right from the start, Jade started rolling her eyes.

“Are you smelling what’s selling?”

This was the question that Lord Sugar had posed the candidates and Nick’s team clearly were.  Fake tan at £10 a bottle was shifting fast at the shopping centre and Nick wanted to bust the bank on buying more of that.  At a £2 cost price, he was winning a big margin on each easy sale, with beauty products expert Jenna selling well.  Stephen and Ricky had made a good fist of their street market stall but, ultimately, the Essex weather defeated them.

Meanwhile at Pitsea street market, Adam “Gor-blimey” Corbally and Jade were doing well, thanks to Adam being absolutely in his element.  He is an excellent street trader.  Whether this alone will make him an excellent partner for Lord Sugar but today, he shone.  When it came to re-stocking though, Jade’s wheels came off her well-oiled trading machine and despite clear messages from Tom, Laura and Azhar at the shopping centre, she again deployed scatter-gun buying tactics at the cash-and-carry.  Jade, you entirely missed the point of Lord Sugar’s brief!

Again and again, Azhar tried to point Jade towards a coherent strategy (without offering a suggestion).  Again and again, Jade rolled her eyes and ignored him.

From 5pm, we saw another split in trading tactics.  Now both teams had decamped, in entirety, to separate pitches in the largest local shopping centre, the hell that is Thurrock.  Now, confident Nick held his nerve – and his prices.  He was still making an £8 mark-up on every £2 bottle of brown paint – sorry, fake tan.  And Jade lost what little nerve she had and discounted deeply.  She sold loads, but at paltry margins.

Spoiler Alert


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The Apprentice 2012: Humour

I am working in France this week and unsure when I will get to see and comment on Episode 7.

So, to tide you over, some humour…
 
 
 
 
 

This is an official BBC video made by Radio 1 presenter Matt Edmonson.
It is a nice skit on last week’s Episode 6.

 

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Is the Prime Minister reading Brilliant Stress Management?

Who knows?

Perhaps he should

But in a skit on the week’s political news for BBC2′s “This Week” programme on 20 April, Mary Ann Sieghart of The Times imagined herself as a cleaner at Number 10 Downing Street.  She covers all of the Prime Minister David Cameron’s political woes (except, for some reason, the Leveson enquiry and Murdoch scandal).

In the (fake) Number 10 flat was, prominently visible, a copy of Brilliant Stress Management.

This Week - featuring Brilliant Stress Management

Let’s take a closer look…

Close-up of Brilliant Stress Management at the Number 10 flat

You can see the whole six minute piece here or by clicking on the image below.

You can read more about Brilliant Stress Management at its dedicated website,
and buy a copy of Brilliant Stress Management here.

Westminster week news round up from Mary Ann Sieghart 20 April 2012

First Naomi Campbell, then an imagined PM; who next?  

Who in public life needs a copy of Brilliant Stress Management?
Use the comments below to tell us.

Thank you to Andy Shakeshaft for spotting this feature, and letting me know.

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Polychronicity: When to say Yes & When to say No

Polychron at workPolychronicity is the tendency to multi-task.  High multi-taskers are “polychrons”.  Research shows that is, for most people at most times, less efficient and effective than serial monochronicity – doing one thing at a time, one after the other.

But the realities of modern life include interruptions, multiple sources of information, and constantly growing demands.  Evidence also seems to suggest that younger generations, who are growing up with social networking technology as a norm of their lives are more comfortable with shared demands on their attention.  Only time will tell whether they can find ways to behave as polychrons at work, and keep their response times quick and their accuracy levels high.

For most of us, multi-tasking is a less efficient but necessary requirement.  So, the best we can do is to choose when to embrace it, and to do it as well as we can.

Say Yes to Polychronicity when . . .

  • You have a high level of experience and expertise
  • The tasks are cognitively simple
  • The work is low risk, low importance, low consequence for failure
  • You have a personality style that handles complexity and uncertainty well
    (in MBTI terms, iNtuiting and Perceiving)
  • You have strategies to manage the complexity and to track unfinished tasks
  • You are in danger of over-focus on a task for its own sake

Say No to Polychronicity when . . .

  • There are fine details that you must get right
  • You find the tasks complex or unfamiliar
  • You want to take pride in the quality of this piece of work
  • There are severe penalties for errors and failure
  • Your personality is poorly suited to coping with multiple and changing demands on your attention
    (in MBTI terms, Sensing and Judging)
  • You have a habit of slipping up when you try to multi-task

Five Strategies for making Polychronicity Work for you

  1. Have a tracking system for all of your tasks
    (use a notebook, To Do list, PDA, or software like Trello or Wunderkit)
  2. Break tasks into smaller chunks, so your polychron-behaviour starts to look more like a serial-monchron approach
  3. Use “bookmarking” to note where you leave off a task
    (use a day-book or sticky notes)
  4. Stay constantly aware of milestones and deadlines
  5. Keep your antennae tuned so you can spot tasks that demand your monochron attention.

You might also like The Multi-tasking Fallacy.

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The Apprentice 2012, Episode 6: What do you have to say for yourself?

That’s two weeks in a row I think Lord Sugar fired a strong candidate.  Today’s show taught us the importance of what you have to say for yourself.

But before I get into my analysis of what I took away from the show, let’s look at how the task played out.

The Teams and the Task

  1. The task was to create gourmet street food to sell on the streets of Edinburgh.
    Lord Sugar emphasised the gourmet element, saying “I don’t want any junk – it must be quality.”
  2. Once again, Lord Sugar allocated team leaders – clearly he wanted to see what
    two of the less visible candidates were made of.

I have numbered those two sentences, because they will be central to my analysis of last night’s firing decision.

So, here are the teams:

Phoenix, led by Adam Corbally,
included Azhar Siddique, Stephen Brady, Tom Gearing, Jade Nash and Katie Wright

Sterling, led by Jenna Whittingham,
included Gabrielle Omar, Laura Hogg, Nick Holzherr and Ricky Martin

Early on, at a street food market, Katie, Jade and Stephen advised team leader Adam of the importance of high quality ingredients and the other team were not far behind.  But then the teams started selecting pitches and they had two different approaches.  While Laura and Nick pushed for a high tourist-traffic location, Katie went for the ultra-high footfall gambit of a football crowd at a Hearts home game (– not Harts if another Apprentice blogger is reading this!)

In the kitchens, the project managers and other members of the teams were getting cooking lessons from top chefs who were designing meals to match the teams’ specifications.  Surprise! Top chefs (one at a Michelin starred restaurant) were highlighting the importance of good ingredients.  Ever the street trader, Adam wanted to trade fresh rosemary for dried (really – call yourself a greengrocer?  Well no, he may be a fruit and veg man, but he calls himself a wholesaler).  Tom argued coherently for quality, but it looked from the start as though Adam’s cost-cost-cost mantra would prevail.

Jenna, however, got the quality bug and went for top quality beef (rather than the high fat pork mince Adam bought) and so spent over 3x as much per portion at cost price (£1.54 to £0.47).  Still, you get what you pay for and Phoenix’s meatballs and pasta did not look like it could rise again.  Sterling’s beef “Scot Pot” looked like a sterling product.

Well, Adam was not one to let a gourmet product be spoiled by the quality of its ingredients (value tinned tomatoes notwithstanding).  If you want to show how good it is, up the price – in his case to £5.99.  So, let’s get this straight: a 47p product that looked awful, pitched at £5.99 to a football crowd.

Spoiler Alert


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Workplace Meditation

Stress is an imposed force.
Strain is the deformation that does the damage.
Controlling the effects of stress is about three things:

  1. reducing the causes
  2. reducing the deformation
    and, perhaps most important…
  3. reducing the damage that the deformation does

Think of a supple young tree.  It can bend and move in the strongest winds, without damage.  It is resilient.

Strain

Building Resilience

In a workplace with more pressures to perform, shared among fewer staff, stress can only increase.  One strategy to deal with this is to build your personal resilience, and a powerful technique is to learn simple five-minute workplace meditation.

This is the simplest of routines that requires no training – just five minutes of your time and a little practice.  It will get easier the more you do it.  It is not designed to take you into a deep meditation, but simply to relax and calm you quickly; just enough to be more resourceful in the face of a demanding day.

Step 1: Choose an Action Word

Before you even start practicing your five-minute meditation, it helps to choose an anchor word that you can use when practicing.  Once you have used it often enough, just thinking of the word can trigger a start to relaxation. Good words to choose include: calm, warm, relax, soft, breathe, …

Step 2: Are you Sitting Comfortably

Find somewhere to sit comfortably for five minutes.  Sit upright, with your hands resting lightly in your lap, or on your thighs.  Softly close your eyes (if you wish.  This will help, but it is not essential.)

Step 3: Relax

Start with your face, then your neck, then your shoulders.  Notice any tension, then gently relax the muscles.  Mentally repeat your anchor word as you do this.  Continue down your body to your chest, arms, tummy, thighs, legs, ankles and toes.

Step 4: Melt

Fell your muscles like warm butter, gently softening and melting.  Imagine your feet warming, melting and spreading out.  As you notice each part of your body melting, mentally repeat your anchor word.  Work your way up your body from your feet to your knees, your hips, tummy, chest, shoulders, neck and head.  If you notice a lot of tension: let it go.

Step 5: Breathe

Then open your eyes.  Yawn.  Take three deep breaths.  Blink a few times.  Then slowly get up and move around.  Notice how much sharper your senses seem.

That’s it.  Done.

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The Apprentice 2012, Episode 5: Losing the Vision

Well, I said creativity would be central to this year’s Apprentice (in my 3 April blog post) and what could be more creative than this week’s task?

That task was to:

  • Come up with a new fitness programme that will start a trend
  • Create a promotional video and branding, and
  • Pitch it to three health and fitness chains to secure licensing deals

Both teams could claim an “expert” as team leader.

The Teams and their Ideas

Phoenix

Phoenix quickly chose Stephen Brady – Health and Fitness Sales Manager – to lead them.  The team members were as last week: Jade Nash, Katie Wright, Adam Corbally, Azhar Siddique and Tom Gearing.

Stephen told his team that centres were looking for unique (for which, I think we must infer “somewhat novel” and fun programmes.   After a few quick ideas (They really do need to read “Creativity in The Apprentice: Getting Creative Ideas”) the team rapidly alighted on the idea of a retro theme.  Almost as soon as a grotesque image of Space Hoppers entered my mind, they were mentioned – alongside perennial favourite, the Hula Hoop.  And so the cheesy seventies disco pastiche that is “Groove Train” was born.

Sterling

Sterling had a choice of experts, but in the vote, horse-rider Jenna (Dressagercise, anyone?) Whittingham lost out to wrestler-boy Ricky “the Fitness”Martin.  And yes, I think he does call himself “The Fitness”, as in his catch phrase: “Witness the Fitness”.  The rest of the team were Gabrielle Omar, Laura Hogg, Duane Bryan and Nick Holzherr.

Ricky’s brainstorm consisted of lots of ideas… from Ricky (please please please would future contestants read “Creativity in The Apprentice: Getting Creative Ideas”) followed by a suggestion of mixing martial arts with street dance in a combo that would become known as “Beat Battle”.  The idea of getting accurate martial arts moves into a dance strikes me as a good one – as long as you understand the martial art well enough to get the move right and teach it safely.  Ricky chose knee and elbow strikes and punches from MMA – Mixed Martial Arts.  I suspect, moves originating in Muay Thai.

The Videos

The Videos were at the core of this exercise and started to show us more about some of the candidates. Adam and Jade battled over control of Phoenix’s disco-styled video while Azhar got on with starring in it.  The resulting video was very good, which I would ascribe to Jade’s direction rather than Adam’s constant chafing.  It was in the Sterling dance studio production set that we saw evidence of Rule 4.

Rule 4

As a reminder, rule 4 is one of eight rules I listed earlier this week for evaluating creative ideas on The Apprentice.

Rule 4: Too Many Opinions Cloud Judgement

This is especially true when those opinions are different to yours.
It is best in these circumstances to terminate the conversation with the dissenters
and discuss “why you are right” with the people who agree with you.

In this week’s case, Duane had a clear idea of how he wanted to direct the video.  Laura and Nick had more ideas – some good.  As Nick said, presciently as it turned out:

“We are in danger of doing just a dance routine and not including the martial arts”

Duane, however, invoked rule 4 – although only partially.  In his case, there was no one who agreed with him to discuss why he was right.  So he continued instead to keep telling Laura and Nick why they were wrong – without listening.  We saw an intolerant and combative side of Duane that was unattractive and disappointing.  The final video was bland – but with a confident and crisp performance from Laura.  I will bet that she can present well.

Ultimately, Duane invoked Rule 8

Rule 8

This is the big one:

Rule 8: You are an Apprentice Candidate

You don’t need rules… any rules.  Just do it!  If you need to lie to your colleagues,
insult shop keepers, or argue with Nick Hewer when the camera has just caught the truth,
that is your prerogative.

Ask: “What would Nietzsche do?”  The will to power is all.

Pitch Day

And so it came to pitch day.  Both team leaders chose to deliver all three pitches and both did so competently – but no more.  Sterling offered licensing for £45 per month, per club and took a leaf out of car insurance companies offering two months free on a one year contract.  Phoenix went in at £35, with a package price for all of the clubs in the chain.  But then they had to confront the vexed issue of the equipment.  Firstly: the cost.  Stephen thought fast and invoked Rule 7.

Rule 7

No one has exceeded last years bid by Jim Eastwood to create Hollywood blockbuster tie-ins to support his product, but Stephen made a token effort at Rule 7.

Rule 7: When it Gets to the Pitch, it’s not too Late

If your standard approach of patronising your audience of experienced professionals
is really failing and they tell you they don’t like your product, take it on the chin and
offer to change your product instantly and give them exactly what they want by
dipping into the magic budget bucket.

Stephen offered the first club free equipment, the second a set of made-up-on-the-spot charges (£2 for a Space Hopper) and then reverted to no charge for the third.  None of this, however, fully dealt with the problem of storing Space Hoppers.

Spoiler Alert


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Creativity in The Apprentice: Evaluating Creative Ideas

Over the last two weeks, I have been considering the role and nature of
creativity in The Apprentice:

- Why it is important and how the 2012 candidates appear to stack up in
their current business activities

- How a project manager can get creative ideas from their team

Now it is time for the last installment:

once you have some ideas, how can you best evaluate them to give your team the
best chance of working with a good one?

Rule 1: The Show gives you a Focus Group for a Reason

Clearly, that reason is to provide entertainment for the viewers.  This happens best when your team members:

  • are rude to the focus group members
  • fail to listen to them
  • tell them they are wrong
  • ignore what they say and do exactly the opposite

Rule 2: As Project Manager, you are in Charge, so just go with Your Favourite Idea

Your team selected you to take the blame when they fail.  So you may as well give it your best shot and subvert their intent, by picking the best option.  Of course, what your team did not realise when they picked you is that the transition to team leader magically gives you insights nobody else has, so ignore all advice – from candidates, focus groups, experts or common sense – and go with your favourite idea.

Rule 3: A Good Idea is Immune to Normal Financial Constraints

This is good news.  It means you don’t have to waste time considering the costs, margins and potential volumes of the different options before making your decision.  Just go for your favourite, and the cash will take care of itself.  And, should you not achieve the better profit figures, don’t worry: Lord Sugar has a consistent record of awarding a win to the team with the best idea, despite appalling sales.

Rule 4: Too Many Opinions Cloud Judgement

This is especially true when those opinions are different to yours.  It is best in these circumstances to terminate the conversation with the dissenters and discuss “why you are right” with the people who agree with you.

Rule 5: ‘U’ Turns are Dangerous.  If in doubt Dig your Heels in

We all know that stopping and turning around wastes time.  If you are heading in the wrong direction, your best strategy is therefore to make sure you get there first.

Rule 6: Customers are the Poorest Judge of What is Good for Them

Why would elders take offence at Hip Replacement as a lifestyle magazine?  Don’t they get it that Apprentice Candidates know best?  If you waste time worrying about how your potential customers will feel about your products, the only result will be to produce what they want.  Did that work for Steve Jobs? No: he created things we didn’t know we needed – and you can too.

Rule 7: When it Gets to the Pitch, it’s not too Late

If your standard approach of patronising your audience of experienced professionals is really failing and they tell you they don’t like your product, take it on the chin and offer to change your product instantly and give them exactly what they want by dipping into the magic budget bucket.

Rule 8: You are an Apprentice Candidate

You don’t need rules… any rules.  Just do it!  If you need to lie to your colleagues, insult shop keepers, or argue with Nick Hewer when the camera has just caught the truth, that is your prerogative.  Ask: “What would Nietzsche do?”  The will to power is all.


 

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