One of the principal causes of resistance is not what you communicate, nor even how you communicate it.ï¿½ The problem is in who communicates the message in the first place.
Donï¿½t Shoot the Messenger
The expression ï¿½donï¿½t shoot the messengerï¿½ implies that the messenger is innocent of all responsibility for the content of the message.ï¿½ So who is responsible?ï¿½ This is the person we want to hear from.
The tougher the message is, the more the onus is on you to deliver it yourself, and not hide behind a messenger.ï¿½ So:
- If there is a problem with my order, then the most senior person in the fulfilment team should call me
- If you need to cancel lunch, call me yourself
- If you are making organisational changes to your team, get in front of them ï¿½ donï¿½t ask someone from HR to do it
Why do we want to shoot the messenger?ï¿½ Because weï¿½re angry that the big cheese didnï¿½t have the courage to turn up.ï¿½ Give the message yourself, and thatï¿½s one source of anger and resistance that you wonï¿½t have to handle.